
In distribution, orders rarely ship complete. Items get backordered, jobs pick up in stages and one order turns into three shipments. Generic systems force staff to split orders by hand or track what's outstanding on paper.
VitalGap is built for this reality. Each order line knows what has shipped, what is backordered and what is still to come, so nothing falls through the cracks and customers get accurate answers.
• Partial shipments and backorders tracked at the line level
• Split shipments from one order across dates or warehouses
• Order status visible to the counter, warehouse and office
• Orders tied to inventory, purchasing and billing automatically
• Returns and credit memos linked to the original order, plus special-order (non-stock) items
Distributors whose orders often ship in stages, including contractor and project customers.

Backordered lines stay open on the original order and are tracked until they ship, so staff always see what's outstanding for each customer.
Yes. VitalGap supports partial and split shipments, with each shipment recorded against the original order.
Yes. Orders flow into inventory and billing automatically, with no duplicate entry.
Yes. Returns and credit memos are linked to the original order, so every adjustment can be traced back to the sale it came from.
Yes. VitalGap supports special-order items you don't normally stock, handled on the same order as your regular stock lines.