Order Management

Every order tracked from entry to delivery, even when it ships in pieces, with backorders and partial shipments visible at the line level to everyone who needs them.

Packing customer orders for shipment

In distribution, orders rarely ship complete. Items get backordered, jobs pick up in stages and one order turns into three shipments. Generic systems force staff to split orders by hand or track what's outstanding on paper.

VitalGap is built for this reality. Each order line knows what has shipped, what is backordered and what is still to come, so nothing falls through the cracks and customers get accurate answers.

•        Partial shipments and backorders tracked at the line level

•        Split shipments from one order across dates or warehouses

•        Order status visible to the counter, warehouse and office

•        Orders tied to inventory, purchasing and billing automatically

•        Returns and credit memos linked to the original order, plus special-order (non-stock) items

Who it's for

Distributors whose orders often ship in stages, including contractor and project customers.

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One Connected Platform for Your Entire Distribution Business

VitalGap connects your core distribution workflows in one platform. Keep every team aligned with real-time business data and seamless operations.
FAQ

Frequently Asked Questions

How does VitalGap handle backorders?

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Can one order ship in multiple shipments?

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Do orders update inventory and billing?

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Does VitalGap handle returns and credit memos?

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Can I take orders for special-order (non-stock) items?

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