We partnered with Titan Electric Supply to simplify day-to-day operations and make the system easier for staff to use. VitalGap replaced their outdated tools with a unified platform that improved retail counter speed, inventory accuracy, and pricing consistency across retail and wholesale customers.
Titan Electric Supply
Retail & Wholesale Workflow Modernization
Titan Electric Supply operates as both a retail counter and wholesale distributor. Their previous system was difficult for employees to learn and slowed order processing, especially for new hires. The goal was to implement a system that could speed up transactions, reduce training time, and provide clear visibility into inventory and customer pricing.
New employees struggled to navigate the existing system, creating delays at the counter and increasing training overhead. Retail and wholesale orders were handled differently, requiring extra steps and manual checks.
Inventory accuracy was unreliable due to negative stock situations and unclear backorder handling. Pricing also required manual adjustment depending on customer type, and contractor agreements were difficult to manage consistently.
These issues reduced efficiency and made scaling the team difficult.
We implemented a unified system designed around Titan Electric Supply’s workflow:
Simple Counter POS:
Retail and wholesale orders processed through an easy-to-use point-of-sale interface, reducing training time and improving transaction speed.
Accurate Inventory & Backorder Handling:
Eliminated negative inventory and structured backorder tracking so staff could trust availability and warehouse coordination improved.
Customer-Based Pricing & Contracts:
Automated pricing for retail and wholesale customers and managed contractor price locks with clear start and end dates.
Hands-On Transition Support:
Provided guided implementation and training so staff could adopt the system immediately without operational downtime.
Employees processed orders faster and required less training to become productive. Inventory became reliable, pricing stayed consistent, and contractor agreements were managed directly inside the system instead of through manual tracking.
Titan Electric Supply moved from a difficult-to-use system to a streamlined daily workflow. The team gained confidence in inventory and pricing, customers were served faster at the counter, and the business could onboard new employees more easily as operations grew.
Easy to use and employees getting used to it quickly
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